- Sorry, could you speak more slowly, please?
不好意思，可以請你說慢一點嗎？ - Could you write that down for me?
可以幫我寫下來嗎？ - Let me show you on my phone.
我用手機給你看。 - Could you point it out on the map?
可以幫我在地圖上指出來嗎？
A. 交通（維也納）
A1. CAT 機場快線：購票與確認月台 D1、D2、D11、D12
CAT 每 30 分鐘一班、直達不轉車。可在櫃台或售票機買票；上車前跟站務確認月台最保險。
Tickets to the city for two adults, please. Our daughter is 16 and our son is 12 — do they need tickets?
請給我兩張到市區的成人票。我們女兒 16 歲、兒子 12 歲，他們需要買票嗎？
Children under 15 travel free on the CAT, so only the 16-year-old needs a ticket.
15 歲以下搭 CAT 免費，所以只有 16 歲的需要買票。
Three tickets then, return please. Which platform does the next train leave from?
那就三張來回票。下一班從哪個月台開？
Platform 1, it leaves in ten minutes.
1 號月台，十分鐘後開。
Do I need to validate this ticket before boarding?
上車前需要打票嗎？
Is this the right train to Wien Mitte / the airport?
這班車是到 Wien Mitte／機場的嗎？
A2. Tram 購票、兒童票與查票 D2、D11
維也納市區 Tram 上車不打票會被罰款。6 歲以下免費；暑假期間 15 歲以下通常免費（現場再確認）。查票員是便衣，出示票即可。
Two 24-hour tickets, please. Do my kids need tickets? They are 12 and 16.
兩張 24 小時票。我的小孩需要買票嗎？他們 12 歲和 16 歲。
During summer holidays kids under 15 ride free, so the 16-year-old needs a youth ticket.
暑假期間 15 歲以下免費，16 歲的需要買青少年票。
Where do I validate the ticket?
請問在哪裡打票？
Use the blue box inside the tram, first time you board.
第一次上車時用車廂內的藍色機器打票。
Tickets, please.
（查票員）請出示車票。
Here you are. We validated them this morning.
在這裡，我們今天早上打過票了。
Does this tram go to Schwarzenbergplatz?
這班電車有到 Schwarzenbergplatz 嗎？
B. 住宿
B1. Check-in 前寄放行李 D1 Wilde Aparthotels
D1 早上 06:30 抵達，下午才能入住。先到櫃台寄放行李再出門觀光。
Hi, we have a reservation for tonight, but we arrived early. Could we store our luggage until check-in?
你好，我們今晚有訂房但提早到了，可以寄放行李到入住時間嗎？
Of course. How many bags?
當然可以，幾件行李？
Four suitcases. What time can we check in?
四個行李箱。幾點可以入住？
Check-in starts at 3 p.m. Here are your luggage tags.
下午三點開始入住，這是行李牌。
We are back to pick up our luggage. Here are the tags.
（下午）我們回來拿行李了，這是行李牌。
Is there a locker or luggage storage near the station?
車站附近有置物櫃或行李寄放嗎？
B2. Check-in / Check-out D1、D2、D11、D12
報上訂房名字與訂單編號即可。退房時確認押金釋放與是否可再寄放行李。
Checking in, please. The reservation is under LEE.
我要辦入住，訂房名字是 LEE。
May I see your passports? I also need a credit card for the deposit.
請出示護照，另外需要信用卡做押金。
Is breakfast included? And what is the Wi-Fi password?
有含早餐嗎？Wi-Fi 密碼是什麼？
We would like to check out. Could you release the deposit and email me the invoice?
我們要退房。可以釋放押金並把收據寄到我的信箱嗎？
Could we have a late check-out tomorrow?
明天可以延遲退房嗎？
B3. 自助入住出問題（密碼盒／深夜聯絡房東） D2 Blue Viking Apartments（半夜抵達）、冰島各民宿
冰島公寓多為自助入住。D2 抵達 Blue Viking Apartments 已是半夜——先在訂房確認信找到門鎖密碼與緊急電話，打不開就打電話。
Hi, we booked apartment 302 through Heimaleiga. The access code in the email is not working.
你好，我們透過 Heimaleiga 訂了 302 號公寓，信裡的門禁密碼打不開。
Sorry about that. Can you tell me the name on the booking?
抱歉，請告訴我訂房人姓名。
It is LEE, arriving tonight around 1 a.m. We are at the main entrance now.
是 LEE，今晚約凌晨一點抵達。我們現在在大門口。
Try the new code 2580, then press the key symbol.
試試新密碼 2580，然後按鑰匙符號。
Is there a 24-hour phone number I can call if something goes wrong?
如果出問題，有 24 小時電話可以打嗎？
B4. 設備問題（暖氣／熱水／Wi-Fi） 冰島小屋類住宿
冰島鄉間小屋常見問題：暖氣不熱、熱水有硫磺味（正常）、Wi-Fi 弱。用訊息或電話跟房東反映。
Hi, we are staying in cabin 5A. The heating does not seem to work — the room is very cold.
你好，我們住 5A 小屋，暖氣好像不會熱——房間很冷。
Please check the radiator valve is turned to 4 or 5. It takes about an hour to warm up.
請確認暖氣片閥門轉到 4 或 5，大約要一小時才會熱。
Also, how do we use the hot tub? Is there anything we should know?
另外熱水浴缸怎麼用？有什麼要注意的嗎？
The hot water smells like sulfur — is that normal?
熱水有硫磺味，這正常嗎？
Yes, that is normal geothermal water in Iceland, completely safe.
正常的，那是冰島的地熱水，完全安全。
There is a water leak / power outage in the cabin. Could someone come and check?
小屋漏水／停電了，可以派人來看看嗎？
C. 租車與加油（冰島）
C1. 領車：訂單、保險、押金 D2 深夜 00:00 Blue Car Rental
已預約 Blue Car Rental（訂單含 Road Tax、GPS；保險 TP、GP、SCDW、CDW、Liability Waiver Medium，總額 239,992 ISK）。領車時核對保險項目與押金預授權金額，不需再加購。
Hi, we have a booking under LEE. Here is the confirmation and my driving licence.
你好，訂單名字是 LEE，這是確認信和駕照。
Thank you. Your booking already includes SCDW, gravel protection and theft protection. Would you like to add sand and ash protection?
謝謝。您的訂單已含 SCDW、碎石險和竊盜險。要加購沙塵險嗎？
No, thank you. We will keep the coverage as booked. What is the excess with this insurance?
不用了，維持原訂單的保險就好。這樣的保險自負額是多少？
The excess is 70,000 ISK. We will pre-authorize a deposit on your credit card.
自負額 70,000 ISK。我們會在您的信用卡上做押金預授權。
How much is the pre-authorization, and when will it be released?
預授權多少錢？什麼時候會解除？
Is the fuel policy full to full? Which fuel does this car take, diesel or petrol?
油的規則是滿油取還嗎？這台車加柴油還是汽油？
Does this car have a spare tire, or only a compressor and sealant kit? Could you show me where they are?
這台車有備胎嗎？還是只有打氣機和補胎劑？可以帶我看放在哪裡嗎？
What is the 24-hour roadside assistance number if something happens at night?
如果半夜出狀況，24 小時道路救援電話是幾號？
Could you explain what this charge is for?
可以解釋這筆費用是什麼嗎？
C2. 驗車：記錄既有損傷 D2 領車時
上車前繞車一圈錄影，發現刮痕當場請工作人員記錄在合約上，避免還車爭議。
Before we take the car, I would like to check it for existing damage.
取車前我想先檢查車輛有沒有既有損傷。
There is a scratch on the rear bumper and a small chip on the windshield. Could you note these on the contract?
後保桿有刮痕，擋風玻璃有小裂點。可以記錄在合約上嗎？
Sure, I will mark them on the damage report. You can also take photos.
沒問題，我會標在損傷記錄上，您也可以拍照。
Is the tank full now? And could you show me how to open the fuel cap?
現在油是滿的嗎？可以教我怎麼開油箱蓋嗎？
I am taking a video of the car for our records, just in case.
我先錄影存證，以防萬一。
C3. 路上求助：爆胎、故障、道路救援 D4-D10 自駕全程
先打租車公司的救援電話（在合約上）。描述位置用路號＋最近地名，或直接報 Google Maps 座標。
Hi, I am calling about a rental car, plate number ABC123. We have a flat tire.
你好，我要報修租車，車牌 ABC123，我們爆胎了。
Are you in a safe place? Where exactly are you?
你們現在安全嗎？確切位置在哪裡？
Yes, we are parked safely off Route 1, about 10 kilometers east of Vik. I can send you the GPS location.
安全，我們停在 1 號公路旁，Vik 東邊約 10 公里。我可以傳 GPS 位置給你。
There is a spare tire in the trunk. Can you change it, or do you need assistance?
後車廂有備胎，你們可以自己換嗎？還是需要救援？
We would prefer assistance. How long will it take? We have two teenagers with us.
希望有人來協助。大概要多久？我們帶著兩個青少年孩子。
The engine warning light is on. Is it safe to keep driving?
引擎警示燈亮了，繼續開安全嗎？
C4. 冰島爆胎：先聯絡道路救援，再到輪胎行 D4-D10 自駕全程
冰島偏遠路段爆胎時，先將車停到安全位置並開雙閃，確認沒有人受傷，再聯絡租車公司的緊急道路救援（主辦公室下班不代表道路救援失聯）。傳送車牌、Google Maps 位置、道路或地標、輪胎照片，以及車上是否有備胎、打氣機或補胎工具。不要自行授權修理，先取得租車公司指示與修理授權，再決定由技師處理、拖吊、使用備胎，或前往指定輪胎行；不要在完全沒氣時繼續行駛。週末與偏遠地區可能遇到輪胎行關門或沒有合適庫存。若需先付款，保留寫有車牌、日期、施工項目與輪胎資料的明細收據。只有立即危險、事故或有人受傷才打 112。
Hello, this is Lee. I'm calling about rental car ABC123. We have a flat tire near Höfn. We are safely off the road with the hazard lights on, and we are not blocking traffic. The rental office is closed, so I'm calling the emergency roadside number.
你好，我是 Lee。我想通報租車 ABC123 爆胎。我們在 Höfn 附近，已經安全停到路旁並開啟雙閃燈，沒有阻礙交通。租車公司辦公室已經關門，所以我打緊急道路救援電話。
Please send us your exact location, a Google Maps pin, photos of the tire, and a photo of the vehicle's registration plate. Is anyone injured?
請傳送精確位置、Google Maps 圖釘、輪胎照片，以及車輛牌照照片。有人受傷嗎？
I'll send everything now. No one is injured. The tire is completely flat. Could you also confirm whether this car has a spare tire or only a compressor and sealant kit?
我現在就傳送。沒有人受傷，輪胎完全沒氣了。也請確認這台車是有備胎，還是只有打氣機和補胎劑工具包？
Please do not drive on the flat tire or authorize a repair yet. We are checking whether a technician or a tow truck can come out.
請不要繼續行駛，也先不要自行授權修理。我們正在確認能否派技師或拖吊車過去。
Could you confirm whether our rental agreement covers roadside assistance and tire damage? If we need to pay first, how should we claim the cost?
請確認我們的租車合約是否包含道路救援和輪胎損壞。如果需要先付款，之後要如何申請理賠或退款？
If a technician is available, we will arrange the call-out. If the car can safely use its spare, we will tell you the permitted speed and distance. Otherwise, we will arrange a tow to the nearest available workshop.
如果有技師可以前往，我們會安排出勤。如果車輛可以安全使用備胎，我們會告訴你允許的速度和距離；否則我們會安排拖吊到最近且有空位的輪胎行。
We have a spare tire. Before we change it, can you confirm that we are allowed to do so? What speed and distance limits should we follow?
（有備胎分支）車上有備胎。在更換之前，可以確認我們是否可以自行更換嗎？這個備胎有什麼限速或行駛距離限制？
Follow the speed and distance limits printed on the spare tire or the vehicle label. Stop immediately if it loses pressure or the car feels unsafe.
（有備胎分支）請遵守備胎或車輛標籤上標示的限速與距離限制。如果備胎再次漏氣，或車輛行駛起來不安全，請立即停車。
There is no spare tire. We only have an air compressor and a sealant kit. Do you want us to use the sealant, or should we wait for assistance?
（沒有備胎分支）車上沒有備胎，只有打氣機和補胎劑工具包。請問要使用補胎劑，還是等待道路救援？
Please wait for our instructions. We will let you know whether the repair kit is suitable, or arrange a technician or a tow truck.
（沒有備胎分支）請先等待我們的指示。我們會確認這組工具是否適用，或安排技師、拖吊車前往。
Good morning. We have a rental car from Blue Car Rental, registration ABC123. The roadside team asked us to come here. The tire was damaged last night. Could you inspect it and tell us whether it can be repaired or needs to be replaced?
早安，我們租的是 Blue Car Rental 的車，車牌是 ABC123。道路救援人員請我們到這裡。輪胎昨晚損壞了，可以請你們檢查一下，確認能修理還是需要更換嗎？
We'll inspect it first. A puncture in the tread may be repairable, but sidewall damage or an unsafe tire requires replacement.
我們會先檢查。胎面上的穿刺孔可能可以修理，但如果是胎壁損壞，或輪胎狀況不安全，就必須更換。
Here is the roadside assistance case number. Before you start, could you confirm whether Blue Car Rental will pay directly or whether I need to pay first?
這是道路救援案件編號。在開始之前，可以確認 Blue Car Rental 會直接付款，還是需要我先付款嗎？
If you need to pay first, please keep an itemized receipt with the vehicle registration number, date, work performed, and tire details.
如果需要先付款，請保留明細收據，並請收據上註明車牌、日期、施工項目和輪胎資料。
Hello, this is Lee, vehicle ABC123. The tire was repaired or replaced at a workshop in Höfn. I'm sending the photos, roadside assistance case number, and itemized receipt. Please confirm how this cost will be handled under our rental agreement.
你好，我是 Lee，車輛是 ABC123。輪胎已在 Höfn 的輪胎行修理或更換完成。我現在傳送照片、道路救援案件編號和明細收據，請確認這筆費用要如何依照租車合約處理。
The tire is flat again and the spare or sealant is not holding. Please arrange a tow truck.
輪胎又沒氣了，備胎或補胎劑也無法維持。請安排拖吊車。
The workshop is closed or does not have the correct tire in stock. What should we do next?
輪胎行關門了，或沒有合適的輪胎庫存。接下來應該怎麼辦？
Could you send the instructions and payment approval by email or WhatsApp?
可以透過 Email 或 WhatsApp 傳送處理指示和付款授權嗎？
We are in immediate danger, or the car is blocking traffic. Should we call 112?
我們現在有立即危險，或車輛阻礙交通。需要撥打 112 嗎？
C5. 還車：收據與確認 D10 22:00 還車
還車前在機場附近加滿油、保留收據，還車時錄影存證並要求確認單。
We are returning the car. Here is the fuel receipt — we filled it up ten minutes ago.
我們來還車，這是加油收據——十分鐘前剛加滿。
Thank you. Let me do a quick inspection... Everything looks fine.
謝謝，我快速檢查一下⋯⋯一切正常。
Could I get a written confirmation that the car was returned with no new damage?
可以給我一份書面確認，證明還車時沒有新損傷嗎？
When will the deposit be released? Please email me the final invoice.
押金什麼時候解除？請把最終帳單寄到我的信箱。
I do not agree with this damage claim. This scratch was noted at pick-up.
我不同意這筆損傷求償，這個刮痕領車時就記錄過了。
C6. 自助加油：PIN 碼與求助 冰島全程
冰島加油站幾乎全自助，需要有 PIN 碼的信用卡；機器會先預授權一筆金額（約 25,000 ISK）再依實際金額請款。卡片刷不過就進站內請店員協助或買預付油卡。
Excuse me, my card was declined at the pump. Could you help me?
不好意思，我的卡在加油機刷不過，可以幫我嗎？
Does your card have a PIN? The pumps require a 4-digit PIN.
您的卡有 PIN 碼嗎？加油機需要四位數密碼。
It does not. Can I pay inside, or buy a pre-paid fuel card?
沒有。可以在店內付款，或買預付油卡嗎？
Yes, I can activate pump 3 for you. How much fuel do you want?
可以，我幫您啟動 3 號油槍。要加多少？
Full tank, diesel, please. I will pay here with my card.
加滿，柴油，我在這裡刷卡。
Which one is diesel? I do not want to put in the wrong fuel.
哪一個是柴油？我不想加錯油。
D. 景點與活動
D1. 活動報到（冰川健行／快艇／藍湖） D7 08:30、D8 11:00、D10 13:00
三個都已預約：冰川健行提早 08:30 報到、冰河湖快艇 11:00 報到換裝、藍湖 13:00 時段入場。出示訂單 QR code 即可。
Hi, we are checking in for the 9 o'clock glacier hike. Here is our booking confirmation.
你好，我們要報到九點的冰川健行，這是訂位確認。
Welcome! Please sign this waiver form, one per adult. Kids need a parent's signature.
歡迎！請簽這份免責同意書，每位大人一張，小孩由家長簽名。
Where is the meeting point, and what time should we be there?
集合點在哪裡？幾點要到？
At the yellow flag by the parking lot, ten minutes before departure.
停車場旁的黃旗那裡，出發前十分鐘。
Is there a locker for our bags and a place to change?
有置物櫃放包包和更衣的地方嗎？
At the Blue Lagoon: our son is 12 — is his entry free with an adult ticket?
（藍湖）我們兒子 12 歲——跟成人票一起入場是免費的嗎？
We are stuck in traffic and might be 15 minutes late. Can we still join?
我們塞在路上，可能晚 15 分鐘，還能參加嗎？
D2. 裝備確認與尺寸更換 D7 冰川、D8 快艇
冰川健行會發冰爪、安全帶、冰斧；快艇會發連身防寒衣救生衣。尺寸不合直接要求更換，小孩的裝備要特別確認。
These boots are too small. Could I get one size bigger, EU 43?
這雙鞋太小了，可以換大一號、歐碼 43 嗎？
Do you have a smaller suit for my son? He is 12, about 155 centimeters.
有小一點的連身衣給我兒子嗎？他 12 歲，大約 155 公分。
Yes, we have junior sizes. The harness goes over the suit, like this.
有青少年尺寸。安全帶穿在連身衣外面，像這樣。
Sorry, I did not catch the safety instructions. Could you repeat the part about the crampons?
不好意思，安全說明我沒聽清楚，可以再說一次冰爪的部分嗎？
My son is feeling cold / seasick. Is there somewhere warm to wait?
我兒子覺得冷／暈船，有溫暖的地方可以等嗎？
D3. 景點購票與導覽（聖斯德望座堂等） D1、D11
聖斯德望主教座堂有付費中文語音導覽（8€/3€）、北塔電梯（8€/3€）。買票時確認兒童票年齡與導覽語言。
Two adults, one 16-year-old and one 12-year-old, please. Is there a family or youth ticket?
兩位成人、一位 16 歲、一位 12 歲。有家庭票或青少年票嗎？
My daughter has a student ID — does she get a student discount?
我女兒有學生證，可以用學生優惠嗎？
Does the audio guide come in Mandarin Chinese?
語音導覽有中文（國語）版嗎？
Yes, Mandarin is available. The guide takes about 45 minutes.
有中文版，導覽大約 45 分鐘。
Two tickets for the north tower elevator as well. Until what time does it run?
再加兩張北塔電梯票。電梯開到幾點？
How many steps are there if we skip the elevator?
如果不搭電梯，要爬幾階樓梯？
D4. 詢問現場狀況（潮汐／天氣／封路） D4 海豹、D9 迪霍拉里
Ytri Tunga 看海豹要退潮前後兩小時；迪霍拉里風大時上層區會關閉。到遊客中心或向工作人員確認最準。
What time is low tide today? We would like to see the seals at Ytri Tunga.
今天退潮是幾點？我們想去 Ytri Tunga 看海豹。
Low tide is around 2 p.m. The seals usually come ashore two hours either side.
退潮大約下午兩點，海豹通常在前後兩小時上岸。
Is the road to the lighthouse open today? We heard the wind is strong.
今天往燈塔的路有開嗎？聽說風很大。
It is open now, but hold your car doors firmly — the gusts can bend them back.
現在有開，但開車門要抓緊——陣風會把車門吹反折。
Is it safe to walk on the beach with children today?
今天帶小孩走沙灘安全嗎？
D5. 管風琴音樂會入場 D11 ✅20:30
聖斯德望主教座堂管風琴音樂會已預約。出示電子票入場，開演前 20-30 分鐘到即可。
Good evening, we have tickets for the organ concert. Here is the QR code.
晚安，我們有管風琴音樂會的票，這是 QR code。
Thank you. Seating is free — you may sit anywhere in the main nave.
謝謝，自由入座，主殿任何位置都可以坐。
How long does the concert last? Is there an intermission?
音樂會多長？有中場休息嗎？
Could we sit near the aisle in case we need to step out?
可以坐靠走道嗎？以防中途需要出去。
E. 餐飲
E1. 已預約餐廳報到 D1 ✅13:00、D4 ✅18:00、D11 ✅16:00
三家已預約：Restaurant Vienne/OnurChefs（D1 13:00）、Sjávarpakkhúsið（D4 18:00）、Gerstner（D11 16:00）。報名字即可。
Good afternoon, we have a reservation at two o'clock for four people, under LEE.
午安，我們訂了兩點四位，名字是 LEE。
Welcome! Right this way. Would you like still or sparkling water?
歡迎！這邊請。要無氣泡水還是氣泡水？
Still water for four, please. Could we also have a table by the window if available?
四杯無氣泡水，謝謝。如果有位子，可以坐靠窗嗎？
We are running 15 minutes late. Could you please hold our table?
我們會晚 15 分鐘到，可以幫我們保留位子嗎？
E2. 攤位點餐（香腸攤／熱狗攤／外帶） D2 Bitzinger、D3 Bæjarins、D10 Pylsuvagninn
維也納香腸攤和冰島熱狗攤都是站著點。冰島熱狗經典點法是「Ein með öllu」（全加）。
Three hot dogs with everything, and one with just ketchup and fried onions, please.
三份熱狗全加，一份只加番茄醬和炸洋蔥。
Anything to drink?
要喝的嗎？
One Almdudler and two waters, please. To go.
一瓶 Almdudler、兩瓶水，外帶。
One Kaiserschmarrn to take away, please. How long is the wait?
一份皇帝煎餅外帶，要等多久？
Which sausage would you recommend for someone who does not eat spicy food?
不吃辣的人你會推薦哪種香腸？
E3. 過敏、飲食需求與結帳 全程
歐洲餐廳對過敏原標示完善，直接問最快。奧地利小費約 5-10%（湊整數）；冰島不用給小費。
My daughter is allergic to nuts. Does this dish contain any nuts or nut oil?
我女兒對堅果過敏，這道菜有堅果或堅果油嗎？
Let me check with the kitchen... It is nut-free, but the dessert contains almonds.
我跟廚房確認一下⋯⋯這道沒有堅果，但甜點含杏仁。
The bill, please. Can we pay by card?
麻煩買單，可以刷卡嗎？
That was 46 euros — make it 50. Thank you!
（奧地利給小費）46 歐——算 50 就好，謝謝！
Could you make this dish less spicy / without onions?
這道菜可以做不辣／不加洋蔥嗎？
| 餐廳 | 要給小費嗎 |
|---|---|
| Restaurant Vienne / OnurChefs（D1 午餐） | 要，5-10% 湊整數，結帳時直接報總額 |
| Gerstner 咖啡館（D11） | 要，湊整數即可 |
| Bitzinger 香腸攤（D2） | 不用，頂多零頭不拿 |
| McDonald's（D11） | 不用 |
| 冰島全部餐廳與熱狗攤（D3-D10） | 完全不用——冰島沒有小費文化，服務費已含在價格；幾乎 100% 可刷卡，不必換現金 |
F. 機場與緊急狀況
F1. 報到託運與安檢 D1、D2、D11、D12
長榮／奧地利航空櫃台報到。嬰兒推車通常可推到登機門。安檢時筆電、液體要拿出來。
Checking in for OS973 to Reykjavik, four passengers, three bags to check.
報到 OS973 飛雷克雅維克，四位乘客，三件託運。
Please place the bags on the belt one at a time. Any power banks inside?
行李請一件一件放上輸送帶。裡面有行動電源嗎？
No, power banks are in our carry-on. Could we have seats together, please?
沒有，行動電源在手提行李。可以安排坐在一起嗎？
Where can we refill our water bottles after security?
過了安檢之後哪裡可以裝水？
Where is the transfer desk / gate B23?
轉機櫃台／B23 登機門在哪裡？
F2. 退稅 D10 KEF、D12 維也納機場
冰島單筆滿 6,000 ISK、奧地利單筆滿 75.01€ 可退稅。購物時索取退稅單，機場在託運前辦理。
Could I have a tax-free form for this purchase? Here is my passport.
（購物時）這筆消費可以給我退稅單嗎？這是護照。
Where do I get the customs stamp? The goods are in this suitcase.
（機場）海關章在哪裡蓋？商品在這個行李箱裡。
Customs is next to check-in counter D. Do it before you drop your bags.
海關在 D 報到櫃台旁，託運行李前先辦。
Refund to my credit card, please.
請退到我的信用卡。
Is there still time to do the tax refund before my flight at 11:15?
我 11:15 的班機，現在辦退稅還來得及嗎？
F3. 緊急求助（112／就醫／藥局） 全程
冰島與奧地利的通用緊急電話都是 112（警察／救護／消防）。冰島非緊急醫療專線 1700。地名唸不出來就報 GPS 座標或用 SafeTravel App 的位置分享。
Hello, we need an ambulance. My son fell and hurt his head. He is conscious but bleeding.
你好，我們需要救護車。我兒子跌倒撞到頭，意識清楚但在流血。
Where are you now?
你們現在在哪裡？
On Route 1 near Skogafoss waterfall. I will send our GPS location: 63.53 north, 19.51 west.
1 號公路 Skogafoss 瀑布附近。我報 GPS 座標：北緯 63.53、西經 19.51。
Excuse me, is there a pharmacy nearby? My son has a fever — what would you recommend for a 12-year-old?
（藥局）請問附近有藥局嗎？我兒子發燒——12 歲的孩子你會建議用什麼？
Do you take travel insurance? Could I have an itemized receipt for my claim?
（就醫後）可以用旅遊保險嗎？請給我明細收據以便申請理賠。
This is an emergency. Does anyone here speak Chinese?
這是緊急狀況，這裡有人會說中文嗎？
F4. 行李遺失／延誤申報 D2、D11 抵達時
行李沒出來就到行李轉盤旁的 Baggage Service 櫃台申報，保留行李收據（貼在登機證背面那張）。
Our suitcase did not arrive on flight OS973. Here is the baggage receipt.
我們的行李箱沒有隨 OS973 抵達，這是行李收據。
I will file a report. What does the suitcase look like?
我幫您立案，行李箱長什麼樣子？
A medium blue hard-shell case with a red ribbon on the handle.
中型藍色硬殼箱，把手上綁紅色緞帶。
Please deliver it to our hotel: Blue Viking Apartments, Reykjavik. Could I have the reference number?
請送到我們的旅館：Blue Viking Apartments，雷克雅維克。可以給我案件編號嗎？
Can I claim essential items while I wait? What is covered?
等行李期間可以申請必需品補償嗎？涵蓋哪些？